Three Questions You Should Ask Your Processing Equipment Manufacturer

Summary:

 Preparing to buy a new piece of processing equipment doesn't have to be a daunting process, if you know the right questions to ask before you buy.

Here are three essential questions you should ask before making a purchase.

1. Do you have experience with my product or industry?

Not all equipment manufacturers are the same. You want to work with one that knows your process, whether you're working with soups, sauces, dairy, pharmaceuticals, or another product entirely.

Look for:

• Proven experience in your product category
• Understanding of process differences (e.g., soups vs. sauces, dairy vs. food)
• Equipment tailored to your production style, volume, and quality requirements

A manufacturer with specialized expertise can help you avoid costly mistakes, and ensure your product quality stays consistent as you scale.

2. What kind of warranty do you offer?

Most manufacturers offer a standard one-year warranty, but that may not be enough. Consider this your safeguard, and push for better terms.

Preferable warranty features include:

• At least two years of coverage
• On-site service for warranty claims (to avoid shipping delays or downtime)
• Clear documentation outlining parts, labor, and service terms

The right warranty can save time, money, and headaches down the road.

3. What’s your customer service process?

Even the best equipment will need support. That’s why it's important to know what to expect from your manufacturer's service team.

Clarify:

• Who your main contact will be
• How service requests are handled
• Expected response times
• What support is available after hours or post-installation

Strong post-sale service is a sign of a reliable partner, not just a vendor.

Bottom line?

A thoughtful pre-purchase conversation can prevent long-term pain. The answers to these three questions can help you choose a manufacturer who’s invested in your success, not just selling a machine.

Last Updated: 10/14/2025